Refund policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition and packaging, and we will refund the full order amount minus the original shipping costs for the return. 

If you are unsatisfied with your purchase and you wish to return your order within 30 days from delivery date, you can email us directly at hi@gethithero.com with your order number and reason for returning.

You will then be responsible for the cost of, and returning your order to Hit Hero, with your order number written and placed inside the package. 

Please address all returns to: 

Markwort Sporting Goods 

Attn: Hit Hero

1203 Ambassador Blvd

St. Louis, MO

63132

In the event that your order arrives damaged in any way, please email us as soon as possible at hi@gethithero.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If your return is accepted, you will create a return shipping label and ship the item back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@gethithero.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@gethithero.com.